Shipping Policy

SHIPPING POLICY

Order Processing

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification when your order has shipped.

We strive to meet the estimated delivery date provided in the order confirmation, delivering the goods to the address specified in the confirmation. However, please be aware that this date is an estimate and may be subject to changes due to unforeseen circumstances. Should there be any delay in meeting the estimated delivery date, we will inform you with a revised estimated delivery date.

Ownership of the goods transfers to you upon full payment, including all applicable delivery charges. From the moment of delivery, the goods are under your responsibility.

Import Duties and Taxes

Your order may be subject to import duties, taxes, and VAT, which are levied once the shipment reaches your country. Saddler Accessories Group Ltd is not responsible for these charges. Payment of these charges is the responsibility of the customer.

Order Status and Tracking

After your order has shipped, we will send you an email notification which will include a tracking number to monitor its status. Please allow up to 48 hours for the tracking information to become active.

If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at sales@saddler-accessories.com with your name and order number, and we will investigate on your behalf.

Your Right to Cancel

As a consumer, you have the legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000 during the specified period. This right does not apply to bespoke items. You may cancel your contract from the date of the confirmation until 7 working days after the goods have been delivered. If you choose to cancel, please notify us via email or post. Refunds will be processed within 30 calendar days in the original form of payment.

Returns

Apart from your right to cancel, goods (excluding bespoke items) may be returned within 28 calendar days from the date of delivery, provided they are in new, unused, and unworn condition with tags attached and accompanied by our despatch paperwork.

Please return goods to the following address:

Saddler Accessories (Returns),
Unit 4, Heathrow Logistic Park,
Bedfont Rd, Feltham TW14 8EE, United Kingdom

We recommend using a "signed for" delivery service for proof of delivery and insurance. Saddler Accessories Group Ltd is not responsible for goods lost in transit. Refunds will be issued to the original payment method.

For detailed information on how to process a return, please visit our Refund Policy.