REFUND POLICY

Return & Refund Policy

Thanks for shopping at Saddler-Accessories.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Subject always to your right to cancel pursuant to section 7.1, Goods (other than Bespoke Goods) may be returned within the period of 28 calendar days from the date of delivery to you, provided that the Goods are in new, unused and unworn condition and have the branded garment tags still attached. The Goods must also be accompanied by our despatch paperwork.

The Goods should be returned to the following address Saddler Accessories, c/o James Cargo, Unit 4, Heathrow Logistic Park, Bedfont Rd, Feltham TW14 8EE, United Kingdom We strongly recommend that you send the Goods by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Goods which are lost in transit. Refunds will only be made to the card used to purchase the Goods.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item (unless the item is damaged and we will reimburse the cost of shipping).  

If you receive a refund, the cost of return shipping will be deducted from your refund.

 Contact Us

If you have any questions on how to return your item to us, contact us sales@saddler-accessories.com